Rock Ledge Resources > Our Services - Business and Strategic > Representative Project - New Service Platform Introduction and Roll-out

New Service Platform Introduction and Roll-out

Business Challenge

A Fortune 500 company delivered payroll processing and other human resource services using twelve different software platforms, many inherited through acquisitions. The various platforms served the diverse requirements of widely varying clients, from small businesses to large corporations. The company planned to convert all clients to a single new service delivery plant, but feared they might lose clients to competitors during the transition.

Solution

New software is merely one part of a world-class service delivery platform. Leadership, sales, technical and call center support are key drivers of client satisfaction. A Rock Ledge Resources principal led a team of consultants to develop a plan that addressed all of these drivers in the launch of the new platform.

Results

Fully-integrated sales and service delivery teams managed the concerns of clients to successfully transition them to the new platform.

Relationships: Jerry Hammann | Business and Strategic | Technology